Terms of Service
Terms & Conditions
This website is owned and operated by ANOM STUDIO ATELIER (OPC) PRIVATE LIMITED (“ANOM STUDIO ATELIER”). The terms “we”, “us”, and “our” refer to ANOM STUDIO ATELIER, while “you”, “your”, and “Buyer” refer to any user, visitor, or customer accessing our website or engaging in a transaction with us.
ANOM STUDIO ATELIER is engaged in the design, manufacturing, and curation of brass artworks, semi-precious creations, and bespoke objects of art and décor. Through this platform, we offer access to our collections, services, and related information.
By browsing our website and/or purchasing from us, you agree to be bound by these Terms & Conditions, together with any additional policies referenced herein or available by hyperlink. If you do not agree, you may not access or use our website or services.
We may revise or update these Terms from time to time at our sole discretion, and it is your responsibility to review this page periodically. Continued use of the site constitutes acceptance of any changes.
1. Sale and Purchase of Goods
By placing an order with us, you agree to purchase artworks and products as described at checkout. We reserve the right to accept or reject any order at our discretion.
2. Pricing
Prices displayed on our website are in Indian Rupees (INR) unless stated otherwise and are inclusive of applicable taxes and standard shipping within India (unless specified).
International orders may attract additional charges (refer to Section 6).
We make every effort to ensure accuracy, but in the event of pricing errors, we reserve the right to refuse or cancel an order.
3. Payments
Full payment must be made at the time of placing an order, unless otherwise agreed in writing.
For customised or bespoke products, a non-refundable advance payment or full payment may be required before production begins.
Payments can be made through authorized payment gateways available on our website.
In case of payment disputes or defaults, we reserve the right to recover costs, including legal or collection fees, from the Buyer.
4. Order Confirmation & Customisation
Once an order is confirmed and production has begun, cancellations or changes may not be possible.
Customised and made-to-order artworks are created specifically for the Buyer and are therefore non-returnable and non-refundable.
Production timelines will vary depending on design complexity and material sourcing.
5. Delivery & Shipping
Delivery timelines are estimates and may vary depending on product availability, customisation requests, and logistics constraints.
Delivery dates are estimated and may be subject to change due to unforeseen circumstances.
All products are packed with care as per our quality standards; however, we are not liable for delays caused by courier companies, customs, or circumstances beyond our control.
Title and risk of loss transfer to the Buyer upon delivery.
6. Customs, Duties & International Orders
For international shipments, the Buyer is considered the “importer of record” and must comply with all applicable laws and regulations of both the origin country (India) and the destination country.
Orders may be subject to customs duties, export duties, taxes, and handling charges imposed either by Indian authorities or the destination country. All such charges shall be borne solely by the Buyer.
We are not responsible for notifying Buyers of applicable duties or taxes, nor are such charges included in the product price or shipping fees. Customs clearance procedures may also cause delays beyond our stated delivery timelines.
7. Product Characteristics, Care & Colour Disclaimer
Each ANOM STUDIO ATELIER creation is handcrafted, and variations in texture, finish, or minor imperfections are part of its artisanal nature.
Product colours may vary slightly due to differences in screen display settings, photography lighting, and material characteristics.
Brass has a natural tendency to patinate and may require maintenance to retain its original finish. Products inlaid with natural shells or stones may vary in colour, pattern, and density. Variations in stone colour are natural and not considered defects.
Buyers are responsible for following the care and maintenance instructions provided at the time of purchase.
Due to the handmade nature of our products, slight variations in dimensions may occur.
8. Returns, Replacements & Repairs Policy
No Returns:
Please note that ANOM STUDIO ATELIER does not accept returns or cancellations under any circumstances. All sales are final.
Replacements:
Replacements are offered only if:
- The product received is damaged during transit.
- The product delivered is materially different from what was ordered (wrong item, incorrect customization, or missing components).
To facilitate a replacement, we encourage customers to make an unboxing video at the time of delivery. This helps verify the condition of the product upon receipt and ensures that claims are valid.
Replacements must be requested within 7 days from the date of delivery (including the delivery date). All items must be securely packed when returned to prevent further damage during transit. ANOM STUDIO ATELIER will arrange reverse pick-up for eligible replacements.
Repairs:
For products that require repair due to manufacturing defects or damage during transit, ANOM STUDIO ATELIER may offer repair or restoration services at its discretion.
- The feasibility, timeline, and cost (if any) will be communicated to the Buyer in advance.
- Repairs do not extend or alter any warranties unless explicitly agreed.
- Customers are encouraged to contact us at sales@anomstudioatelier.com for repair requests.
9. Authenticity & Warranty
All our artworks are original and crafted with the highest standards of design and material quality.
Except as expressly stated, we do not provide warranties of merchantability, fitness for a particular purpose, or guarantees against natural wear and tear.
10. Intellectual Property & Usage Rights
All content on this website, including product designs, images, text, logos, and graphics, is the intellectual property of ANOM STUDIO ATELIER and may not be copied, reproduced, or used without prior written consent.
Our artworks are intended for personal use, residential display, or gifting unless otherwise agreed.
Commercial resale, reproduction, or exploitation is strictly prohibited without written permission.
11. Photography & Portfolio Rights
We reserve the right to photograph and showcase customised artworks in our portfolio, exhibitions, or marketing material, unless the Buyer requests confidentiality in writing at the time of placing the order.
12. Corporate & Gifting Orders
Special packaging, personalisation, or branding for gifting or bulk corporate orders may involve additional charges and extended timelines.
Such requirements must be communicated at the time of placing the order.
13. Limitation of Liability
The Seller is not liable for any indirect, incidental, or consequential damages. Our liability extends only until the product is handed over to the Buyer for shipment.
Our maximum liability, if any, shall be limited to the amount paid by you for the product in question.
14. Cancellation
In the event that a Buyer cancels an order (where permissible), the Buyer will be responsible for all costs incurred by ANOM STUDIO ATELIER up to the point of cancellation. Any deposit or advance payment made by the Buyer will be forfeited.
15. Indemnification
You agree to indemnify and hold harmless ANOM STUDIO ATELIER, its directors, employees, and affiliates from any claims, liabilities, or expenses arising from your breach of these Terms, violation of law, or infringement of third-party rights.
16. Force Majeure
We will not be held liable for delays or failure in performance caused by events beyond our reasonable control, including natural disasters, strikes, transport disruptions, acts of war, government restrictions, or supply shortages.
17. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India. In case of any disputes, the courts of Ghaziabad, India shall have exclusive jurisdiction.
18. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain valid and enforceable.
19. Entire Agreement
These Terms, together with any policies or notices posted on this site, constitute the entire agreement between you and ANOM STUDIO ATELIER and supersede any prior communications or agreements.
Contact Information
ANOM STUDIO ATELIER (OPC) PRIVATE LIMITED
11A GT Road, Rajender Nagar Industrial Area, Mohan Nagar, Ghaziabad, Uttar Pradesh, India
Email: sales@anomstudioatelier.com
Phone/WhatsApp: +91 8287205023